We want you to love your Bonjour Smoochez products, but we understand that sometimes things don't work as expected. If you’re not completely satisfied with your purchase, we offer returns for items bought directly from our website, www.BonjourSmoochez.com, within 14 days of purchase.

 

Return Eligibility:

• Items must be unused, in their original packaging, and in resalable condition.

• Returns must include the original receipt or proof of purchase.

• Gift cards and sale items are final sale and cannot be returned.

 

How to Initiate a Return

To start a return, please contact us at [insert customer service email]. Once your return request is approved, you will receive instructions on how and where to send your package.

Returns must be shipped to the following address:
51 Willow Street, Unit D
Washington, NJ 07882

Important: Items sent back without prior approval will not be accepted.

 

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

 

Exchanges

The fastest way to get the product you want is to return the item you have and place a new order once the return is approved.

 

Refunds

Once we receive and inspect your return, we will notify you of approval or denial. If approved, your refund will be processed within 7–10 business days to your original payment method. Please note:

• Shipping fees are non-refundable.

• It may take additional time for your bank or credit card company to process the refund.

• If more than 15 business days have passed since your return was approved, contact us at support@bonjoursmoochez.com.

For any further questions, feel free to contact us at support@bonjoursmoochez.com.